Tecno / Infinix MDM Removal Permanent Unlock (1-24-72 Hours | Direct Care Service Full Premium)

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Important Policy & Activation Instructions

❌ Unsupported Devices – No Refund Policy

Please note that the following device conditions are not supported, and no refunds will be issued under these circumstances:

• Security-Damaged Devices – Devices with corrupted security or unauthorized modifications

• Security-Changed Devices – Devices with altered firmware or unauthorized system changes

How to Activate the Device

To ensure successful activation, follow these steps carefully:

1. ✅ Connect the device to Wi-Fi

2. Wait 5–10 minutes after connection

3.  Navigate to Device Status

4.  Tap Start Inquiring and wait for processing

Important Reporting Guidelines

To maintain a smooth and fair process, please adhere to the following:

• All incomplete or failed devices must be reported within 12 hours of service submission.

• Reports submitted after 12 hours will not be accepted.

• Timely reporting is required to resolve any issues or disputes.

❌ Non-Refundable Cases

Refunds will not be issued in the following situations:

• FRP-Locked Devices

•  Devices with modified or tampered IMEI numbers

• Security-damaged or rooted/jailbroken devices

• IMEI mismatch – IMEI must match the original sticker or manufacturer's label

• Late submission – Requests made after the 12-hour window will not be considered